Job Opening: Benefit Services Consultant | Obsidian HR

Obsidian HR

Benefit Services Consultant

Obsidian HR provides HR Services and solutions for small businesses. We use our local Colorado expertise to provide a deeper level of support in handling your human resource needs. We manage your tedious HR tasks, so you can focus on your employees and grow your small business.

The Benefit Services Consultant supports the benefits team, our clients, and their employees. This person will be responsible for managing everything related to benefits for their assigned clients including managing open enrollment, ongoing enrollments for new hires / qualifying life events, troubleshooting issues with plans and billing, audits, answering client/employee questions. This person will ensure our clients' employees have a smooth enrollment process and an overall fantastic experience with Obsidian HR, all while managing successful partnerships with our third-party benefit providers as needed.

• Able to carry ~ 800 WSE or 40 clients
• Able to resolve (with minimal guidance) to 10-20 common inbound Salesforce cases per day and appropriately assign other cases
• Able to explain benefits processes, why they are important, how they are done, and how to troubleshoot basic issues
• Able to navigate Obsidian's software systems

6 months:

• Fully trained and able to carry a full-load (1000 - 1500 WSE or 50+ clients)
• Able to troubleshoot and accurately resolve benefit-adjacent issues
• Able to manage caseload with timely responses (<4 hours) and 0 overdue cases
• Serve as an in-house resource for providing guidance on benefits issues
• Clients praising employee for performance

• Manage processes for open enrollment and ongoing enrollment for new hires/qualifying life events for all assigned clients
• Ensure correct setup of plans, enrollments, contributions, etc.
• Accurately and thoroughly answer and troubleshoot any questions from your assigned clients and/or their employees
• Support your teammates by lending knowledge or assisting with cases as needed
• Support ops team in achieving 70+ NPS across all clients through superior service and responsiveness
•  

• 5+ years experience in customer-facing customer service role
• Strong attention to detail
• Strong written and verbal communication skills
• Benefits experience required 2 years
• PRISM preferred
• Bilingual preferred

To Apply or For More Information: https://obsidianhr.isolvedhire.com/jobs/1146418

• $60,000-70,000